eDesk leads the way in eCommerce customer engagement, integrating seamlessly with over 400 platforms, including Amazon, eBay, Walmart, Shopify, and TikTok Shop. Competing with industry leaders such as Zendesk, Freshdesk, and Gorgias, eDesk sought a smarter way to understand its market, identify high-potential opportunities, and streamline its operations.
That’s why eDesk partnered with MarketSizer—to continuously transform raw data into actionable insights, automate time-consuming tasks, and uncover new opportunities for growth.
Seeing the Full Picture
eDesk needed clearer visibility into competitor trials, churned accounts, and market trends to stay proactive.
Precision Targeting
The ability to identify and prioritise high-purchase-intent customers across multiple countries.
Scaling Smarter
Addressing the specific needs of industries such as Automotive, Consumer Electronics, and Home & Garden.
MarketSizer is providing a suite of ongoing, actionable solutions that enable eDesk to work smarter, engage more effectively, and scale with ease.
1. Competitive Visibility at Scale
2. Real-Time Data That Works for You
3. Smarter Customer Segmentation
4. Simplified Automation
Sharper Competitive Insights
Providing eDesk with a clearer understanding of where competitors like Zendesk, Freshdesk, and Gorgias are active.
Real-Time, Actionable Data
Delivering enriched, synchronised customer profiles for better decisions across 195 countries.
Smarter Targeting
Empowering eDesk to focus resources on high-value accounts, improving engagement and retention.
Effortless Scalability
Supporting the automation of workflows and tailored, multichannel campaigns across key eCommerce industries.
"MarketSizer has redefined how we understand and act on our competitive landscape. With always-on intelligence and automation, we’ve replaced manual processes with precision, turning data into decisions faster than ever. This partnership has empowered us to focus on what matters: identifying opportunities and driving smarter global strategies."
– Brendan Hughes, CCO, eDesk
"Our partnership with eDesk demonstrates how actionable intelligence and automation can drive smarter decisions and real impact in competitive markets."
– Niall O'Gorman, Founder, MarketSizer
eDesk is a leading eCommerce customer service platform, enabling businesses to manage customer interactions seamlessly across over 400 platforms, including Amazon, eBay, Walmart, Shopify, and TikTok Shop. Recognised for its innovative tools, eDesk helps online retailers deliver exceptional customer support, improve productivity, and streamline operations in a competitive global market.
Visit eDesk at www.edesk.com
MarketSizer is the only platform that provides SaaS businesses with real-time subscription-level intelligence across their competitive landscape. By transforming raw data into actionable insights, MarketSizer helps companies focus on smarter acquisition, stronger retention, and accelerated growth—without the manual effort.
Learn more at www.marketsizer.io
For media inquiries and further information, please contact Beachhut PR, MarketSizer’s communications partner:
Email: press@beachhutpr.com Phone: +353 1 555 1234 Website: www.beachhutpr.com