Freshworks (Fresh Desk)
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Freshworks (Fresh Desk) Alternatives

Based on data from marketsizer's real-time subscription data, this page reveals the top competitors of Freshworks (Fresh Desk) in 2025. updated daily, you can track which are the alternative solutions that Freshworks (Fresh Desk) customers are trialling or switching to right now.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Freshworks (Fresh Desk) alternatives right now?

This list shows Freshworks (Fresh Desk) customers currently trialling other helpdesk or livechat tools. it is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in 2025.

Company
Competitor Being Trialed for
Active Trial Days
unimaticwatches.com
Intercom
3
statusgator.com
Zendesk
5
entuitiveworkforce.com
Intercom
7

Where Freshworks (Fresh Desk) lost customers in the past 12 months

Using marketsizer's competitive subscription data, here are the top tools that Freshworks (Fresh Desk) customers switched to between october 2024 and september 2025.

Zendesk
15,8%
Zendesk (Embed)
7,6%
Intercom
6,8%
Zopim
5,6%
Atlassian Cloud
5,1%

Where Freshworks (Fresh Desk) faced competitive trials - and win

These are head-to-head trial scenarios where Freshworks (Fresh Desk) was actively tested and win to another platform during the evalution period. Each insight combines trial initiation, engagement, and purchase event signals for accuracy.

LivePerson
89,7%
Oct8ne
83,3%
osTicket
92,9%
Appcues
83,3%
GrooveHQ
85,7%

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