Freshworks (Fresh Desk Chat)
The 2025 Precision Intent Whitepaper is here
FREE DOWNLOAD

Freshworks (Fresh Desk Chat) Alternatives

Based on data from marketsizer's real-time subscription data, this page reveals the top competitors of Freshworks (Fresh Desk Chat) in 2025. updated daily, you can track which are the alternative solutions that Freshworks (Fresh Desk Chat) customers are trialling or switching to right now.

100 domain test enrichment

No hidden fees

MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Freshworks (Fresh Desk Chat) alternatives right now?

This list shows Freshworks (Fresh Desk Chat) customers currently trialling other helpdesk or livechat tools. it is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in 2025.

Company
Competitor Being Trialed for
Active Trial Days
hu-manity.co
Hubspot (Hubspot Conversations)
15
hu-manity.co
Hubspot (Hubspot Messages)
15
grupocemaco.com
tawk.to
18

Where Freshworks (Fresh Desk Chat) lost customers in the past 12 months

Using marketsizer's competitive subscription data, here are the top tools that Freshworks (Fresh Desk Chat) customers switched to between october 2024 and september 2025.

Zopim
9,7%
LiveChat
8,9%
tawk.to
7,5%
Zendesk (Embed)
7,4%
Intercom
6,4%

Where Freshworks (Fresh Desk Chat) faced competitive trials - and win

These are head-to-head trial scenarios where Freshworks (Fresh Desk Chat) was actively tested and win to another platform during the evalution period. Each insight combines trial initiation, engagement, and purchase event signals for accuracy.

Oct8ne
83,3%
Appcues
83,3%
GrooveHQ
85,7%
osTicket
92,9%
LivePerson
89,7%

Want to Nail Competitive Positioning?

MarketSizer’s SignalOps™ platform helps GTM teams, sales, marketing, and success orgs win more, get ahead of churn and expansion signals before they happen.
Access full data
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.