Freshworks (Fresh Desk Support) Alternatives

Based on data from marketsizer's real-time subscription data, this page reveals the top competitors of Freshworks (Fresh Desk Support) in 2025. updated daily, you can track which are the alternative solutions that Freshworks (Fresh Desk Support) customers are trialling or switching to right now.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Freshworks (Fresh Desk Support) alternatives right now?

This list shows Freshworks (Fresh Desk Support) customers currently trialling other helpdesk or livechat tools. it is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in 2025.

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Where Freshworks (Fresh Desk Support) lost customers in the past 12 months

Using marketsizer's competitive subscription data, here are the top tools that Freshworks (Fresh Desk Support) customers switched to between october 2024 and september 2025.

Zendesk

12,4%

Intercom

10,2%

Zendesk (Embed)

8,6%

Zopim

5,6%

Hubspot (Hubspot Messages)

5,4%

Where Freshworks (Fresh Desk Support) faced competitive trials - and win

These are head-to-head trial scenarios where Freshworks (Fresh Desk Support) was actively tested and win to another platform during the evalution period. Each insight combines trial initiation, engagement, and purchase event signals for accuracy.

Appcues

83,3%

Oct8ne

83,3%

LivePerson

89,7%

GrooveHQ

85,7%

osTicket

92,9%

Freshworks (Fresh Desk Support) Alternatives

Who is trialling Freshworks (Fresh Desk Support) alternatives right now?

Where Freshworks (Fresh Desk Support) lost customers in the past 12 months

Where Freshworks (Fresh Desk Support) faced competitive trials - and win

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