Salesforce (Live Agent)
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Salesforce (Live Agent) Alternatives

Based on data from marketsizer's real-time subscription data, this page reveals the top competitors of Salesforce (Live Agent) in 2025. updated daily, you can track which are the alternative solutions that Salesforce (Live Agent) customers are trialling or switching to right now.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Salesforce (Live Agent) alternatives right now?

This list shows Salesforce (Live Agent) customers currently trialling other helpdesk or livechat tools. it is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in 2025.

Company
Competitor Being Trialed for
Active Trial Days
grade.us
Hubspot (Hubspot Messages)
12
americanstandard-us.com
Zopim
5
financialaid.unt.edu
Rocket.Chat
9

Where Salesforce (Live Agent) lost customers in the past 12 months

Using marketsizer's competitive subscription data, here are the top tools that Salesforce (Live Agent) customers switched to between october 2024 and september 2025.

Zendesk (Embed)
8,1%
LiveChat
7,1%
Zopim
6,5%
Intercom
6,1%
Zendesk
5,1%

Where Salesforce (Live Agent) faced competitive trials - and win

These are head-to-head trial scenarios where Salesforce (Live Agent) was actively tested and win to another platform during the evalution period. Each insight combines trial initiation, engagement, and purchase event signals for accuracy.

Wix
83,3%
LiveHelpNow
80,0%
Provide Support
80,0%
LivePerson
84,0%
Genesys
90,7%

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