Salesforce (Live Agent)
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Salesforce (Live Agent) Alternatives

This page ranks the most popular alternatives to Salesforce (Live Agent), based on Marketsizer's real-time subscription tracking. See which competing tools Salesforce (Live Agent) customers are testing, comparing, and ultimately switching to in 2025.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Salesforce (Live Agent) alternatives right now?

This list shows Salesforce (Live Agent) customers currently trialling other helpdesk or livechat tools. it is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in 2025.

Domain
Trialing
Trial Days
americanstandard-us.com
Zopim
10
mycourses.rit.edu
Forethought
12
financialaid.unt.edu
Rocket.Chat
14
grade.us
Hubspot (Hubspot Messages)
17
explorelifecoaching.co.uk
Ada (Ada Support)
20
nibc.nl
Pure Chat
3
desguacesvelazquez.com
Apple (Apple Business Chat)
9

Where Salesforce (Live Agent) lost customers in the past 12 months

Using marketsizer's competitive subscription data, here are the top tools that Salesforce (Live Agent) customers have switched to over the past 12 months.

Zendesk (Embed)
8.4%
LiveChat
7.2%
Zopim
6.6%
Intercom
6.2%
Zendesk
5.2%
SnapEngage (Team Support)
5.0%
LivePerson
4.3%

Where Salesforce (Live Agent) faced competitive trials - and won

When a prospect trialled Salesforce (Live Agent) and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Salesforce (Live Agent) in those scenarios.

Tidio
90.0%
Genesys
88.9%
LivePerson
82.1%
Wix
75.0%
LiveHelpNow
75.0%
Provide Support
71.4%
Hubspot
67.4%

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