Freshworks (Fresh Chat)
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Freshworks (Fresh Chat) Alternatives

This page ranks the most popular alternatives to Freshworks (Fresh Chat), based on Marketsizer's real-time subscription tracking. See which competing tools Freshworks (Fresh Chat) customers are testing, comparing, and ultimately switching to in 2025.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Freshworks (Fresh Chat) alternatives right now?

This list shows Freshworks (Fresh Chat) customers currently trialling other helpdesk or livechat tools. it is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in 2025.

Domain
Trialing
Trial Days
massmailer.io
LiveChat
12
mancosaconnect.ac.za
Hubspot (Hubspot Messages)
2
grupocemaco.com
tawk.to
23
agenciaaduanascr.dhl.com
Rocket.Chat
23
duzzle.com
Shopify Inbox
23
allometrics.com
Zoho (Sales IQ)
31
nhsa.com
Forethought
43
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Where Freshworks (Fresh Chat) lost customers in the past 12 months

Using marketsizer's competitive subscription data, here are the top tools that Freshworks (Fresh Chat) customers have switched to over the past 12 months.

tawk.to
9.6%
LiveChat
8.5%
Intercom
7.8%
Zendesk (Embed)
6.6%
Tidio
5.9%
Zopim
5.7%
Zendesk
4.3%
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Where Freshworks (Fresh Chat) faced competitive trials - and won

When a prospect trialled Freshworks (Fresh Chat) and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Freshworks (Fresh Chat) in those scenarios.

LivePerson
88.3%
osTicket
87.5%
Provide Support
83.3%
Appcues
78.6%
GrooveHQ
77.8%
Oct8ne
75.0%
Social Intents
72.7%
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