Zendesk Alternatives

This page ranks the most popular alternatives to Zendesk, based on Marketsizer's real-time subscription tracking. See which competing tools Zendesk customers are testing, comparing, and ultimately switching to in 2025.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Zendesk alternatives right now?

This list shows Zendesk customers currently trialling other helpdesk or livechat tools. it is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in 2025.

Domain

Trialing

Trial Days

hitechsolutions.co.nz

LiveAgent

ladypipa.com

Gorgias

hiringplatform.ca

Intercom

katesomerville.co.uk

Freshworks (Freshdesk Link)

private-sportshop.ch

Dixa

briscoes.co.nz

Genesys (Cloud CX)

mancaveinc.com

Richpanel

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Where Zendesk lost customers in the past 12 months

Using marketsizer's competitive subscription data, here are the top tools that Zendesk customers have switched to over the past 12 months.

Intercom

14.9%

Atlassian Cloud

7.7%

LiveChat

6.3%

tawk.to

6.1%

Hubspot (Hubspot Messages)

4.5%

Forethought

4.4%

Freshworks (Fresh Desk)

4.4%

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Where Zendesk faced competitive trials - and won

When a prospect trialled Zendesk and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Zendesk in those scenarios.

Online Chat Centers

85.7%

Kayako

83.3%

WhosOn

80.0%

iAdvize

80.0%

Five9

71.4%

Provide Support

70.0%

GoDaddy

67.6%

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Zendesk Alternatives

Who is trialling Zendesk alternatives right now?

Where Zendesk lost customers in the past 12 months

Where Zendesk faced competitive trials - and won

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