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This list shows Helpshift customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in January 2026
Where Helpshift lost customers in the past 12 months
When a prospect trialled Helpshift and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Helpshift in those scenarios.
These domains are not customers of Helpshift but are currently evaluating alternative solutions against which Helpshift has historically outperformed in competitive buying scenarios. Based on MarketSizer's subscription intelligence data, we have highlighted the potential win rate for Helpshift if they were part of the consideration set for these accounts in January 2026.