Intercom
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Intercom Alternatives

This page ranks the most popular alternatives to Intercom, based on MarketSizer's real-time subscription tracking. See which competing tools Intercom customers are testing, comparing, and ultimately switching to in January 2026.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Intercom alternatives right now?

This list shows Intercom customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in January 2026

Domain
Trialing
Trial Days
lifepurposeapp.com
Zendesk
31
medswiss.ch
Brevo
32
silkular.nl
Brevo
32
24center.se
Brevo
33
track.co
Octadesk
33
metricool.com
Front
34
citadelpackaging.com
Gorgias
35
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Where Intercom lost customers in the past 12 months

Where Intercom lost customers in the past 12 months

Zendesk
82.7%
Brevo
9.5%
Gorgias
2.6%
Freshworks
2.6%
Front
1.3%
Salesforce
1.0%
Richpanel
0.2%
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Where Intercom faced competitive trials - and won

When a prospect trialled Intercom and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Intercom in those scenarios.

LiveAgent
69.6%
LiveAgent
69.6%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
55.3%
Freshworks
54.8%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Zendesk
50.6%
Salesforce
50.0%
Salesforce
50.0%
Salesforce
50.0%
Richpanel
50.0%
Gladly
50.0%
Salesforce
50.0%
Salesforce
50.0%
Salesforce
50.0%
Salesforce
50.0%
Salesforce
50.0%
Richpanel
50.0%
Gladly
50.0%
Salesforce
50.0%
Salesforce
50.0%
Salesforce
50.0%
Salesforce
50.0%
Salesforce
50.0%
Zendesk
49.8%
Gorgias
48.9%
Gorgias
46.7%
Gorgias
46.7%
Front
45.0%
Front
42.1%
Front
42.1%
GrooveHQ
40.9%
GrooveHQ
40.9%
Brevo
4.5%
Brevo
4.5%
Brevo
4.5%
Front
38.9%
GrooveHQ
37.5%
Dixa
33.3%
Octadesk
33.3%
MessageGears
33.3%
HappyFox
20.0%
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Where Intercom Is Likely to Win New Customers

These domains are not customers of Intercom but are currently evaluating alternative solutions against which Intercom has historically outperformed in competitive buying scenarios. Based on MarketSizer's subscription intelligence data, we have highlighted the potential win rate for Intercom if they were part of the consideration set for these accounts in January 2026.

cantabrialabs.es
69.6%
rudderlabs.com
69.6%
itv.com
54.8%
arenaadewa.com
69.6%
zdassets.com
49.8%
trakracer.es
55.3%
smartphoneonly.de
69.6%
harperandneyer.com
55.3%
case-mate.com
48.9%
hillbillyanns.com
55.3%
googleadservices.com
50.0%
cratejoy.com
50.6%
isgtech.com
49.8%
paytronix.com
50.6%
jm-imports.com
69.6%
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