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This list shows Pure Chat customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in December 2025
Where Pure Chat lost customers in the past 12 months
When a prospect trialled Pure Chat and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Pure Chat in those scenarios.
These domains are not customers of Pure Chat but are currently evaluating alternative solutions against which Pure Chat has historically outperformed in competitive buying scenarios. Based on MarketSizer's subscription intelligence data, we have highlighted the potential win rate for Pure Chat if they were part of the consideration set for these accounts in December 2025.