Vendor alternatives

Smartsupp Alternatives

MarketSizer helps GTM teams identify winnable opportunities based on ICP match, active purchase intent, and historical win probability. Instead of guessing who to target, see where Smartsupp consistently wins, where buyers are actively evaluating alternatives, and where new opportunities exist right now.

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Competitive wins

Where Smartsupp wins customers from competitors

Accounts that switched from a competitor to Smartsupp over the last 12 months. Each figure is Smartsupp's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Goftino
100%
Zendesk
76%
Tidio
74%
WooCommerce
62%
Text
59%
JivoSite
49%
Tawk.to
49%
WhatsApp
49%
PrestaShop
35%
HubSpot
33%
Churn destinations

Where Smartsupp lost customers in the last 12 months

Smartsupp's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Smartsupp customer in the last 12 months; thickness = share of all churns.

Where Smartsupp customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Smartsupp customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.SmartsuppSmartsupp vs Tawk.to: 14.5%Tawk.toSmartsupp vs Shopify: 7.5%ShopifySmartsupp vs WooCommerce: 6.8%WooCommerceSmartsupp vs Tidio: 6%TidioSmartsupp vs WhatsApp: 5.9%WhatsAppSmartsupp vs PrestaShop: 5.8%PrestaShopSmartsupp vs HubSpot: 5.8%HubSpotSmartsupp vs Chatwoot: 5.6%ChatwootSmartsupp vs JivoSite: 5.3%JivoSiteSmartsupp vs Zendesk: 4.7%Zendesk
  • Smartsupp vs Tawk.to: 14.5%
  • Smartsupp vs Shopify: 7.5%
  • Smartsupp vs WooCommerce: 6.8%
  • Smartsupp vs Tidio: 6%
  • Smartsupp vs WhatsApp: 5.9%
  • Smartsupp vs PrestaShop: 5.8%
  • Smartsupp vs HubSpot: 5.8%
  • Smartsupp vs Chatwoot: 5.6%
  • Smartsupp vs JivoSite: 5.3%
  • Smartsupp vs Zendesk: 4.7%

Data current as of July 2026