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This list shows Smartsupp customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in December 2025
Where Smartsupp lost customers in the past 12 months
When a prospect trialled Smartsupp and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Smartsupp in those scenarios.
These domains are not customers of Smartsupp but are currently evaluating alternative solutions against which Smartsupp has historically outperformed in competitive buying scenarios. Based on MarketSizer's subscription intelligence data, we have highlighted the potential win rate for Smartsupp if they were part of the consideration set for these accounts in December 2025.