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This list shows Zendesk customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in December 2025
Where Zendesk lost customers in the past 12 months
When a prospect trialled Zendesk and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Zendesk in those scenarios.
These domains are not customers of Zendesk but are currently evaluating alternative solutions against which Zendesk has historically outperformed in competitive buying scenarios. Based on MarketSizer's subscription intelligence data, we have highlighted the potential win rate for Zendesk if they were part of the consideration set for these accounts in December 2025.