Zendesk
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Zendesk Alternatives

This page ranks the most popular alternatives to Zendesk, based on MarketSizer's real-time subscription tracking. See which competing tools Zendesk customers are testing, comparing, and ultimately switching to in December 2025.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Zendesk alternatives right now?

This list shows Zendesk customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in December 2025

Domain
Trialing
Trial Days
electrocleaning.com
JivoChat
7
mool.fr
Gorgias
7
smartpaylease.com
Front
8
technikavalley.com
Crisp
8
champ.cx
Crisp
8
bodyhealth.com
Intercom
8
lojasrenner.com.br
Salesforce
9
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Where Zendesk lost customers in the past 12 months

Using MarketSizer's competitive subscription data, here are the top tools that Zendesk customers have switched to over the past 12 months.

Intercom
28.1%
Tawk.to
13.0%
Gorgias
10.5%
Text
7.1%
Freshworks
5.6%
Smartsupp
3.4%
Salesforce
2.5%
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Where Zendesk faced competitive trials - and won

When a prospect trialled Zendesk and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Zendesk in those scenarios.

WhosOn
81.3%
Provide Support
71.9%
Genesys
64.6%
LivePerson
64.3%
Chatwoot
61.8%
GrooveHQ
61.5%
Userlike
60.0%
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MarketSizer’s SignalOps™ platform helps GTM teams, sales, marketing, and success orgs win more, get ahead of churn and expansion signals before they happen.
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