Win / Loss Data
Channel Talk Customer Signals
See Channel Talk's live competitive picture - head-to-head win rates against kakao and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Channel Talk wins customers from competitors
Accounts that switched from a competitor to Channel Talk over the last 12 months. Each figure is Channel Talk's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Channel Talk lost customers in the last 12 months
Channel Talk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Channel Talk customer in the last 12 months; thickness = share of all churns.
- Channel Talk vs kakao: 33.3%
- Channel Talk vs Facebook: 23.1%
- Channel Talk vs Shopify: 14.4%
- Channel Talk vs HubSpot: 4.9%
- Channel Talk vs Zendesk: 3.1%
- Channel Talk vs LINE: 2.2%
- Channel Talk vs klaviyo: 1.6%
- Channel Talk vs Wix: 1.4%
- Channel Talk vs Tidio: 1.3%
- Channel Talk vs OpenAI: 1.2%
Data current as of July 2026
Hi Channel Talk team
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Live head-to-head win rates against kakao and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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