Your buyers are already evaluating. Are you in the conversation?
MarketSizer tracks every active trial, upcoming renewal, and competitive displacement across the customer support and live chat products we track - so your team reaches prospects while they are still deciding.
Tracking products across customer support, live chat, helpdesk, and conversational AI
Selling CX software has never been harder
Enterprise deals take 12-18 months. Buyers shortlist before you know they exist. And Zendesk, Freshdesk, and Intercom have brand gravity that pulls every evaluation their way.
Buyers shortlist before you know they exist
By the time a CX vendor hears about an opportunity through intent data or inbound, the prospect has already narrowed to 2-3 vendors. You are pitching into a decision that is nearly made.
Renewals and switches happen on a schedule you cannot see
Every CX platform contract has a renewal window. If you do not know when that window opens, you are relying on the prospect to come to you - which they will not.
Competitive displacement is invisible until it is too late
When a Zendesk customer starts trialling Freshdesk, nobody sends you an email. Without visibility into active evaluations, you are always reacting, never anticipating.
Intelligence built for the CX market
Opportunity Discovery
Every CX buyer in your addressable market scored by ICP fit, purchase intent, and win likelihood. See who is evaluating before they publish an RFP or post on G2.
Learn more →Market Intelligence
5 years of subscription history across every CX product we track. Know when every renewal window opens and which accounts have the highest switching propensity.
Learn more →Purchase Intent
Daily detection of active trials across the CX products we track, including Zendesk, Freshdesk, Intercom, LiveChat, Crisp and Gorgias. See which vendor is being evaluated and when the window closes.
Learn more →We track every vendor in your competitive landscape
Products tracked across customer support, live chat, helpdesk, and conversational AI categories
“I want to see the customers which are evaluating Zendesk.”
Track who is trialling your competitors right now
See every active evaluation across the CX products we track, including Zendesk, Freshdesk and Intercom. Know which vendor is being tested, how far along the process is, and when the decision window closes.
A daily feed of CX buyers ranked by your chance of winning
Every account in the CX market scored by ICP fit, purchase intent, and scenario-specific win likelihood. Your reps start each day knowing exactly which accounts to pursue.
MarketSizer for customer support and live chat vendors - frequently asked questions
How does MarketSizer help CX and live chat vendors?
MarketSizer tracks every active trial, upcoming renewal, and competitive displacement across the customer support and live chat products we track. Your team reaches prospects while they are still deciding, with visibility into who is evaluating before they publish an RFP or post on G2.
How is this different from generic intent platforms?
Generic intent platforms show category-level research after a buyer has already shortlisted. MarketSizer provides daily detection of active trials across the CX products we track, including Zendesk, Freshdesk, Intercom, LiveChat, Crisp and Gorgias, with vendor-specific signals showing which competitor is being evaluated and when the window closes.
Which CX vendors do you cover?
MarketSizer tracks products across customer support, live chat, helpdesk, and conversational AI categories - including Zendesk, Freshdesk, Intercom, LiveChat, Crisp, Gorgias, Tidio, Help Scout, Front, Gladly, Kustomer, Drift, Ada, and many more. Coverage is backed by 5 years of CX market history.
How does the Opportunity Feed prioritise accounts?
Every account in the CX market is scored by ICP fit, purchase intent, and scenario-specific win likelihood. Signals refresh daily, so your reps start each day knowing exactly which accounts to pursue, with active CX evaluations mapped to timing and win probability across the competitive landscape.
Does MarketSizer work with the tools we already use?
Yes. MarketSizer connects natively to 16 CRMs, including Salesforce, HubSpot, Pipedrive, Zoho CRM and Dynamics 365, pushes outreach through tools such as Instantly, Lemlist and Brevo, and alerts the team in Slack or Microsoft Teams - the full list is on the integrations page.
Find out who's evaluating in your market right now
before your competitors do.
30 minutes. No commitment. We'll show you the accounts actively evaluating in your market today.
No credit card · Tailored to your ICP · Live data, not a slide deck