Win / Loss Data

Chat Plus Customer Signals

See Chat Plus's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Chat Plus wins customers from competitors

Accounts that switched from a competitor to Chat Plus over the last 12 months. Each figure is Chat Plus's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Text
100%
Tidio
80%
Zendesk
54%
4 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where Chat Plus lost customers in the last 12 months

Chat Plus's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chat Plus customer in the last 12 months; thickness = share of all churns.

Where Chat Plus customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chat Plus customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Chat PlusChat Plus vs Zendesk: 28.9%ZendeskChat Plus vs HubSpot: 26.7%HubSpotChat Plus vs Channel Talk: 20%Channel TalkChat Plus vs SalesForce: 13.3%SalesForceChat Plus vs Zoho: 6.7%ZohoChat Plus vs WhatsApp: 2.2%WhatsAppChat Plus vs Tidio: 2.2%Tidio
  • Chat Plus vs Zendesk: 28.9%
  • Chat Plus vs HubSpot: 26.7%
  • Chat Plus vs Channel Talk: 20%
  • Chat Plus vs SalesForce: 13.3%
  • Chat Plus vs Zoho: 6.7%
  • Chat Plus vs WhatsApp: 2.2%
  • Chat Plus vs Tidio: 2.2%

Data current as of July 2026

Hi Chat Plus team

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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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