Win / Loss Data

ConnectWise Customer Signals

See ConnectWise's live competitive picture - head-to-head win rates against OpenAI and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where ConnectWise wins customers from competitors

Accounts that switched from a competitor to ConnectWise over the last 12 months. Each figure is ConnectWise's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
HubSpot
100%
ZoomInfo
100%
Rocket.Chat
100%
7 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where ConnectWise lost customers in the last 12 months

ConnectWise's biggest competitive threats. Each ribbon shows a vendor that picked up a churned ConnectWise customer in the last 12 months; thickness = share of all churns.

Where ConnectWise customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where ConnectWise customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ConnectWiseConnectWise vs OpenAI: 50%OpenAIConnectWise vs Intercom: 7.1%IntercomConnectWise vs Zendesk: 7.1%ZendeskConnectWise vs osTicket: 7.1%osTicketConnectWise vs Webex: 7.1%WebexConnectWise vs Wix (Chat): 3.6%Wix (Chat)ConnectWise vs Tawk.to: 3.6%Tawk.toConnectWise vs Tidio: 3.6%TidioConnectWise vs Atera: 3.6%AteraConnectWise vs JivoSite: 3.6%JivoSite
  • ConnectWise vs OpenAI: 50%
  • ConnectWise vs Intercom: 7.1%
  • ConnectWise vs Zendesk: 7.1%
  • ConnectWise vs osTicket: 7.1%
  • ConnectWise vs Webex: 7.1%
  • ConnectWise vs Wix (Chat): 3.6%
  • ConnectWise vs Tawk.to: 3.6%
  • ConnectWise vs Tidio: 3.6%
  • ConnectWise vs Atera: 3.6%
  • ConnectWise vs JivoSite: 3.6%

Data current as of July 2026

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Live head-to-head win rates against OpenAI and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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