Win / Loss Data

Contact At Once! Customer Signals

See Contact At Once!'s live competitive picture - head-to-head win rates against LivePerson and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Contact At Once! wins customers from competitors

Accounts that switched from a competitor to Contact At Once! over the last 12 months. Each figure is Contact At Once!'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Comm100
100%
SalesForce
94%
Genesys
52%
SnapEngage
43%
WhosOn
41%
Intuit
33%
Zendesk
33%
LivePerson
29%
Text
27%
HubSpot
22%
Churn destinations

Where Contact At Once! lost customers in the last 12 months

Contact At Once!'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Contact At Once! customer in the last 12 months; thickness = share of all churns.

Where Contact At Once! customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Contact At Once! customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Contact At Once!Contact At Once! vs LivePerson: 56.5%LivePersonContact At Once! vs Genesys: 12%GenesysContact At Once! vs WhosOn: 5.2%WhosOnContact At Once! vs Text: 3.7%TextContact At Once! vs HubSpot: 3.3%HubSpotContact At Once! vs SalesForce: 2.2%SalesForceContact At Once! vs Tawk.to: 1.7%Tawk.toContact At Once! vs LiveHelpNow: 1.6%LiveHelpNowContact At Once! vs Glia: 1.4%GliaContact At Once! vs Zendesk: 1.2%Zendesk
  • Contact At Once! vs LivePerson: 56.5%
  • Contact At Once! vs Genesys: 12%
  • Contact At Once! vs WhosOn: 5.2%
  • Contact At Once! vs Text: 3.7%
  • Contact At Once! vs HubSpot: 3.3%
  • Contact At Once! vs SalesForce: 2.2%
  • Contact At Once! vs Tawk.to: 1.7%
  • Contact At Once! vs LiveHelpNow: 1.6%
  • Contact At Once! vs Glia: 1.4%
  • Contact At Once! vs Zendesk: 1.2%

Data current as of July 2026

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