Win / Loss Data
Discord Customer Signals
See Discord's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Discord wins customers from competitors
Accounts that switched from a competitor to Discord over the last 12 months. Each figure is Discord's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Discord lost customers in the last 12 months
Discord's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Discord customer in the last 12 months; thickness = share of all churns.
- Discord vs WhatsApp: 12.8%
- Discord vs Intercom: 11.9%
- Discord vs Tawk.to: 11.4%
- Discord vs Zendesk: 8.6%
- Discord vs Rocket.Chat: 6.5%
- Discord vs Crisp: 5.4%
- Discord vs Atlassian: 5.3%
- Discord vs OpenAI: 4.7%
- Discord vs Tidio: 3.9%
- Discord vs Wix (Chat): 3%
Data current as of July 2026
Hi Discord team
See who's picking up Discord customers
right now.
Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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