Vendor alternatives

eDesk Alternatives

MarketSizer helps GTM teams identify winnable opportunities based on ICP match, active purchase intent, and historical win probability. Instead of guessing who to target, see where eDesk consistently wins, where buyers are actively evaluating alternatives, and where new opportunities exist right now.

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Competitive wins

Where eDesk wins customers from competitors

Accounts that switched from a competitor to eDesk over the last 12 months. Each figure is eDesk's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Freshworks
82%
Adobe
78%
Zoho
76%
Text
75%
Tawk.to
74%
Tidio
67%
Gorgias
58%
HubSpot
55%
Zendesk
44%
Shopify
28%
Churn destinations

Where eDesk lost customers in the last 12 months

eDesk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned eDesk customer in the last 12 months; thickness = share of all churns.

Where eDesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where eDesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.eDeskeDesk vs Shopify: 39.8%ShopifyeDesk vs Zendesk: 22.4%ZendeskeDesk vs klaviyo: 8.4%klaviyoeDesk vs HubSpot: 4.9%HubSpoteDesk vs Gorgias: 2.9%GorgiaseDesk vs Tawk.to: 2%Tawk.toeDesk vs Tidio: 2%TidioeDesk vs Text: 1.7%TexteDesk vs WhatsApp: 1.7%WhatsAppeDesk vs Replyco: 1.7%Replyco
  • eDesk vs Shopify: 39.8%
  • eDesk vs Zendesk: 22.4%
  • eDesk vs klaviyo: 8.4%
  • eDesk vs HubSpot: 4.9%
  • eDesk vs Gorgias: 2.9%
  • eDesk vs Tawk.to: 2%
  • eDesk vs Tidio: 2%
  • eDesk vs Text: 1.7%
  • eDesk vs WhatsApp: 1.7%
  • eDesk vs Replyco: 1.7%

Data current as of July 2026