Win / Loss Data

eDesk Customer Signals

See eDesk's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where eDesk wins customers from competitors

Accounts that switched from a competitor to eDesk over the last 12 months. Each figure is eDesk's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Freshworks
82%
Adobe
79%
Text
75%
Tawk.to
74%
Tidio
68%
Intuit
65%
Gorgias
60%
HubSpot
55%
Zendesk
44%
Shopify
28%
Churn destinations

Where eDesk lost customers in the last 12 months

eDesk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned eDesk customer in the last 12 months; thickness = share of all churns.

Where eDesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where eDesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.eDeskeDesk vs Shopify: 38.2%ShopifyeDesk vs Zendesk: 20.7%ZendeskeDesk vs klaviyo: 8.3%klaviyoeDesk vs Intuit: 5.4%IntuiteDesk vs HubSpot: 4.6%HubSpoteDesk vs Gorgias: 2.7%GorgiaseDesk vs Tawk.to: 1.9%Tawk.toeDesk vs Tidio: 1.9%TidioeDesk vs Replyco: 1.6%ReplycoeDesk vs WhatsApp: 1.6%WhatsApp
  • eDesk vs Shopify: 38.2%
  • eDesk vs Zendesk: 20.7%
  • eDesk vs klaviyo: 8.3%
  • eDesk vs Intuit: 5.4%
  • eDesk vs HubSpot: 4.6%
  • eDesk vs Gorgias: 2.7%
  • eDesk vs Tawk.to: 1.9%
  • eDesk vs Tidio: 1.9%
  • eDesk vs Replyco: 1.6%
  • eDesk vs WhatsApp: 1.6%

Data current as of July 2026

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