Win / Loss Data
Element Customer Signals
See Element's live competitive picture - head-to-head win rates against Brevo and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Element wins customers from competitors
Accounts that switched from a competitor to Element over the last 12 months. Each figure is Element's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Element lost customers in the last 12 months
Element's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Element customer in the last 12 months; thickness = share of all churns.
- Element vs Brevo: 13.8%
- Element vs OpenAI: 10.6%
- Element vs Rocket.Chat: 9.4%
- Element vs WooCommerce: 8.8%
- Element vs Intercom: 8.1%
- Element vs WhatsApp: 7.5%
- Element vs Zendesk: 5%
- Element vs Atlassian: 5%
- Element vs Chatwoot: 4.4%
- Element vs Shopify: 3.8%
Data current as of July 2026
Hi Element team
See who's picking up Element customers
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Live head-to-head win rates against Brevo and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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