Freshworks
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Freshworks Alternatives

This page ranks the most popular alternatives to Freshworks, based on MarketSizer's real-time subscription tracking. See which competing tools Freshworks customers are testing, comparing, and ultimately switching to in December 2025.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Freshworks alternatives right now?

This list shows Freshworks customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in December 2025

Domain
Trialing
Trial Days
fivesgroup.com
Atlassian Cloud
9
iubenda.com
Brevo
10
dayshape.us
Zendesk
11
byzerotechnologies.com
Wati
11
koster-italia.it
Hubspot
12
opticscentral.com.au
Tawk.to
13
uppababy.com.au
Gorgias
14
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Where Freshworks lost customers in the past 12 months

Using MarketSizer's competitive subscription data, here are the top tools that Freshworks customers have switched to over the past 12 months.

Intercom
29.5%
Zendesk
19.2%
Zoho
11.5%
Crisp
6.4%
Tawk.to
3.8%
Text
3.8%
Hubspot
2.6%
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Where Freshworks faced competitive trials - and won

When a prospect trialled Freshworks and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Freshworks in those scenarios.

LivePerson
88.5%
osTicket
82.4%
Salesloft
58.8%
Chatra
57.1%
Smartsupp
56.7%
Salesforce
54.5%
Tidio
51.6%
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Want to Nail Competitive Positioning?

MarketSizer’s SignalOps™ platform helps GTM teams, sales, marketing, and success orgs win more, get ahead of churn and expansion signals before they happen.
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