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This list shows Freshworks customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in January 2026
Where Freshworks lost customers in the past 12 months
When a prospect trialled Freshworks and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Freshworks in those scenarios.
These domains are not customers of Freshworks but are currently evaluating alternative solutions against which Freshworks has historically outperformed in competitive buying scenarios. Based on MarketSizer's subscription intelligence data, we have highlighted the potential win rate for Freshworks if they were part of the consideration set for these accounts in January 2026.