Vendor alternatives

Genesys Alternatives

MarketSizer helps GTM teams identify winnable opportunities based on ICP match, active purchase intent, and historical win probability. Instead of guessing who to target, see where Genesys consistently wins, where buyers are actively evaluating alternatives, and where new opportunities exist right now.

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Competitive wins

Where Genesys wins customers from competitors

Accounts that switched from a competitor to Genesys over the last 12 months. Each figure is Genesys's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Provide Support
73%
Oracle
71%
LivePerson
68%
BigCommerce
54%
Contact At Once!
48%
Text
42%
Adobe
32%
Zendesk
15%
HubSpot
14%
SalesForce
14%
Churn destinations

Where Genesys lost customers in the last 12 months

Genesys's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Genesys customer in the last 12 months; thickness = share of all churns.

Where Genesys customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Genesys customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GenesysGenesys vs Zendesk: 12.3%ZendeskGenesys vs Text: 12.2%TextGenesys vs SalesForce: 9%SalesForceGenesys vs Adobe: 7%AdobeGenesys vs HubSpot: 6.6%HubSpotGenesys vs Shopify: 4.7%ShopifyGenesys vs Rocket.Chat: 3.9%Rocket.ChatGenesys vs Tawk.to: 3.7%Tawk.toGenesys vs Contact At Once!: 3.5%Contact At Once!Genesys vs Olark: 3.2%Olark
  • Genesys vs Zendesk: 12.3%
  • Genesys vs Text: 12.2%
  • Genesys vs SalesForce: 9%
  • Genesys vs Adobe: 7%
  • Genesys vs HubSpot: 6.6%
  • Genesys vs Shopify: 4.7%
  • Genesys vs Rocket.Chat: 3.9%
  • Genesys vs Tawk.to: 3.7%
  • Genesys vs Contact At Once!: 3.5%
  • Genesys vs Olark: 3.2%

Data current as of July 2026