Win / Loss Data
kakao Customer Signals
See kakao's live competitive picture - head-to-head win rates against Channel Talk and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where kakao wins customers from competitors
Accounts that switched from a competitor to kakao over the last 12 months. Each figure is kakao's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where kakao lost customers in the last 12 months
kakao's biggest competitive threats. Each ribbon shows a vendor that picked up a churned kakao customer in the last 12 months; thickness = share of all churns.
- kakao vs Channel Talk: 17.6%
- kakao vs WooCommerce: 13.2%
- kakao vs WhatsApp: 11.9%
- kakao vs Facebook: 11.6%
- kakao vs Shopify: 7.9%
- kakao vs Wix: 4.9%
- kakao vs HubSpot: 4.7%
- kakao vs LINE: 3.4%
- kakao vs Intuit: 3.2%
- kakao vs Zendesk: 3.1%
Data current as of July 2026
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Live head-to-head win rates against Channel Talk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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