Vendor alternatives

Kustomer Alternatives

MarketSizer helps GTM teams identify winnable opportunities based on ICP match, active purchase intent, and historical win probability. Instead of guessing who to target, see where Kustomer consistently wins, where buyers are actively evaluating alternatives, and where new opportunities exist right now.

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Competitive wins

Where Kustomer wins customers from competitors

Accounts that switched from a competitor to Kustomer over the last 12 months. Each figure is Kustomer's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
LivePerson
90%
Text
80%
Tawk.to
77%
Intercom
75%
Freshworks
69%
Zendesk
68%
Gorgias
54%
SalesForce
53%
Shopify
36%
HubSpot
14%
Churn destinations

Where Kustomer lost customers in the last 12 months

Kustomer's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Kustomer customer in the last 12 months; thickness = share of all churns.

Where Kustomer customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Kustomer customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.KustomerKustomer vs HubSpot: 20.8%HubSpotKustomer vs Shopify: 18%ShopifyKustomer vs Zendesk: 15.2%ZendeskKustomer vs klaviyo: 8.2%klaviyoKustomer vs SalesForce: 6.3%SalesForceKustomer vs Gorgias: 5%GorgiasKustomer vs Gladly: 2.6%GladlyKustomer vs Freshworks: 2.2%FreshworksKustomer vs Intercom: 2.2%IntercomKustomer vs Squarespace: 1.5%Squarespace
  • Kustomer vs HubSpot: 20.8%
  • Kustomer vs Shopify: 18%
  • Kustomer vs Zendesk: 15.2%
  • Kustomer vs klaviyo: 8.2%
  • Kustomer vs SalesForce: 6.3%
  • Kustomer vs Gorgias: 5%
  • Kustomer vs Gladly: 2.6%
  • Kustomer vs Freshworks: 2.2%
  • Kustomer vs Intercom: 2.2%
  • Kustomer vs Squarespace: 1.5%

Data current as of July 2026