Vendor alternatives

LiveAgent Alternatives

MarketSizer helps GTM teams identify winnable opportunities based on ICP match, active purchase intent, and historical win probability. Instead of guessing who to target, see where LiveAgent consistently wins, where buyers are actively evaluating alternatives, and where new opportunities exist right now.

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Competitive wins

Where LiveAgent wins customers from competitors

Accounts that switched from a competitor to LiveAgent over the last 12 months. Each figure is LiveAgent's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
PrestaShop
74%
JivoSite
64%
Adobe
62%
Freshworks
60%
Smartsupp
59%
Zendesk
58%
Text
58%
Tidio
53%
Tawk.to
50%
HubSpot
39%
Churn destinations

Where LiveAgent lost customers in the last 12 months

LiveAgent's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LiveAgent customer in the last 12 months; thickness = share of all churns.

Where LiveAgent customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where LiveAgent customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.LiveAgentLiveAgent vs Zendesk: 18.6%ZendeskLiveAgent vs Shopify: 8.2%ShopifyLiveAgent vs HubSpot: 7.6%HubSpotLiveAgent vs Tawk.to: 7.2%Tawk.toLiveAgent vs Text: 5.9%TextLiveAgent vs Intercom: 4.4%IntercomLiveAgent vs Freshworks: 3%FreshworksLiveAgent vs Adobe: 3%AdobeLiveAgent vs Tidio: 2.8%TidioLiveAgent vs WhatsApp: 2.7%WhatsApp
  • LiveAgent vs Zendesk: 18.6%
  • LiveAgent vs Shopify: 8.2%
  • LiveAgent vs HubSpot: 7.6%
  • LiveAgent vs Tawk.to: 7.2%
  • LiveAgent vs Text: 5.9%
  • LiveAgent vs Intercom: 4.4%
  • LiveAgent vs Freshworks: 3%
  • LiveAgent vs Adobe: 3%
  • LiveAgent vs Tidio: 2.8%
  • LiveAgent vs WhatsApp: 2.7%

Data current as of July 2026