Win / Loss Data

Online Chat Centers Customer Signals

See Online Chat Centers's live competitive picture - head-to-head win rates against Tawk.to and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Online Chat Centers wins customers from competitors

Accounts that switched from a competitor to Online Chat Centers over the last 12 months. Each figure is Online Chat Centers's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
OpenAI
88%
LivePerson
83%
BigCommerce
83%
PrestaShop
60%
MyLiveChat
55%
Pure Chat
38%
OpenCart
29%
Chatwoot
27%
Tawk.to
21%
Zendesk
12%
Churn destinations

Where Online Chat Centers lost customers in the last 12 months

Online Chat Centers's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Online Chat Centers customer in the last 12 months; thickness = share of all churns.

Where Online Chat Centers customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Online Chat Centers customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Online Chat CentersOnline Chat Centers vs Tawk.to: 17.4%Tawk.toOnline Chat Centers vs Zendesk: 12.8%ZendeskOnline Chat Centers vs Text: 7.6%TextOnline Chat Centers vs Adobe: 5.8%AdobeOnline Chat Centers vs HubSpot: 5.8%HubSpotOnline Chat Centers vs OpenCart: 5.8%OpenCartOnline Chat Centers vs Shopify: 5.8%ShopifyOnline Chat Centers vs Intuit: 5.2%IntuitOnline Chat Centers vs JivoSite: 5.2%JivoSiteOnline Chat Centers vs Chatwoot: 4.7%Chatwoot
  • Online Chat Centers vs Tawk.to: 17.4%
  • Online Chat Centers vs Zendesk: 12.8%
  • Online Chat Centers vs Text: 7.6%
  • Online Chat Centers vs Adobe: 5.8%
  • Online Chat Centers vs HubSpot: 5.8%
  • Online Chat Centers vs OpenCart: 5.8%
  • Online Chat Centers vs Shopify: 5.8%
  • Online Chat Centers vs Intuit: 5.2%
  • Online Chat Centers vs JivoSite: 5.2%
  • Online Chat Centers vs Chatwoot: 4.7%

Data current as of July 2026

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