Win / Loss Data

Oracle Customer Signals

See Oracle's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Oracle wins customers from competitors

Accounts that switched from a competitor to Oracle over the last 12 months. Each figure is Oracle's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
SnapEngage
71%
LivePerson
62%
WhatsApp
58%
Genesys
44%
Tawk.to
43%
Text
41%
Intercom
40%
Zendesk
24%
Webex
20%
SalesForce
6%
Churn destinations

Where Oracle lost customers in the last 12 months

Oracle's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Oracle customer in the last 12 months; thickness = share of all churns.

Where Oracle customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Oracle customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.OracleOracle vs Zendesk: 57.9%ZendeskOracle vs SalesForce: 16.2%SalesForceOracle vs LivePerson: 3.2%LivePersonOracle vs Atlassian: 2.2%AtlassianOracle vs Webex: 2%WebexOracle vs WhatsApp: 2%WhatsAppOracle vs HubSpot: 1.7%HubSpotOracle vs Text: 1.7%TextOracle vs Intercom: 1.5%IntercomOracle vs Tawk.to: 1.5%Tawk.to
  • Oracle vs Zendesk: 57.9%
  • Oracle vs SalesForce: 16.2%
  • Oracle vs LivePerson: 3.2%
  • Oracle vs Atlassian: 2.2%
  • Oracle vs Webex: 2%
  • Oracle vs WhatsApp: 2%
  • Oracle vs HubSpot: 1.7%
  • Oracle vs Text: 1.7%
  • Oracle vs Intercom: 1.5%
  • Oracle vs Tawk.to: 1.5%

Data current as of July 2026

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