Vendor alternatives

osTicket Alternatives

MarketSizer helps GTM teams identify winnable opportunities based on ICP match, active purchase intent, and historical win probability. Instead of guessing who to target, see where osTicket consistently wins, where buyers are actively evaluating alternatives, and where new opportunities exist right now.

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Competitive wins

Where osTicket wins customers from competitors

Accounts that switched from a competitor to osTicket over the last 12 months. Each figure is osTicket's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
PrestaShop
66%
OpenCart
61%
Adobe
56%
Tawk.to
56%
Tidio
51%
HubSpot
48%
Rocket.Chat
47%
Zendesk
43%
WooCommerce
29%
Freshworks
28%
Churn destinations

Where osTicket lost customers in the last 12 months

osTicket's biggest competitive threats. Each ribbon shows a vendor that picked up a churned osTicket customer in the last 12 months; thickness = share of all churns.

Where osTicket customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where osTicket customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.osTicketosTicket vs HubSpot: 10.8%HubSpotosTicket vs Brevo: 10.2%BrevoosTicket vs Zendesk: 9.5%ZendeskosTicket vs Freshworks: 7.2%FreshworksosTicket vs WooCommerce: 6.8%WooCommerceosTicket vs Tawk.to: 5.5%Tawk.toosTicket vs WhatsApp: 5.4%WhatsApposTicket vs Atlassian: 4.1%AtlassianosTicket vs Rocket.Chat: 3.2%Rocket.ChatosTicket vs OpenAI: 2.8%OpenAI
  • osTicket vs HubSpot: 10.8%
  • osTicket vs Brevo: 10.2%
  • osTicket vs Zendesk: 9.5%
  • osTicket vs Freshworks: 7.2%
  • osTicket vs WooCommerce: 6.8%
  • osTicket vs Tawk.to: 5.5%
  • osTicket vs WhatsApp: 5.4%
  • osTicket vs Atlassian: 4.1%
  • osTicket vs Rocket.Chat: 3.2%
  • osTicket vs OpenAI: 2.8%

Data current as of July 2026