Provide Support Customer Signals
See Provide Support's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.
Where Provide Support wins customers from competitors
Accounts that switched from a competitor to Provide Support over the last 12 months. Each figure is Provide Support's win rate in switches against that competitor, ranked from highest to lowest.
Where Provide Support lost customers in the last 12 months
Provide Support's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Provide Support customer in the last 12 months; thickness = share of all churns.
- Provide Support vs Zendesk: 14.4%
- Provide Support vs Text: 8.8%
- Provide Support vs Tawk.to: 8.4%
- Provide Support vs Olark: 7%
- Provide Support vs Adobe: 6.4%
- Provide Support vs Intuit: 5.2%
- Provide Support vs Shopify: 4.8%
- Provide Support vs HubSpot: 4.6%
- Provide Support vs WhosOn: 4.1%
- Provide Support vs SnapEngage: 3.1%
Data current as of July 2026
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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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