Win / Loss Data
Pure Chat Customer Signals
See Pure Chat's live competitive picture - head-to-head win rates against Tawk.to and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Pure Chat wins customers from competitors
Accounts that switched from a competitor to Pure Chat over the last 12 months. Each figure is Pure Chat's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Pure Chat lost customers in the last 12 months
Pure Chat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Pure Chat customer in the last 12 months; thickness = share of all churns.
- Pure Chat vs Tawk.to: 12.1%
- Pure Chat vs HubSpot: 11.6%
- Pure Chat vs Shopify: 11.2%
- Pure Chat vs Zendesk: 8%
- Pure Chat vs Intuit: 6.5%
- Pure Chat vs Tidio: 4.3%
- Pure Chat vs Text: 3.6%
- Pure Chat vs Chatwoot: 3.4%
- Pure Chat vs WooCommerce: 3.1%
- Pure Chat vs SalesForce: 3%
Data current as of July 2026
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Live head-to-head win rates against Tawk.to and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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