Win / Loss Data
Rocket.Chat Customer Signals
See Rocket.Chat's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Rocket.Chat wins customers from competitors
Accounts that switched from a competitor to Rocket.Chat over the last 12 months. Each figure is Rocket.Chat's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Rocket.Chat lost customers in the last 12 months
Rocket.Chat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Rocket.Chat customer in the last 12 months; thickness = share of all churns.
- Rocket.Chat vs HubSpot: 13.3%
- Rocket.Chat vs WhatsApp: 9.6%
- Rocket.Chat vs Intuit: 9.4%
- Rocket.Chat vs WooCommerce: 8.2%
- Rocket.Chat vs Zendesk: 6.1%
- Rocket.Chat vs Shopify: 5.6%
- Rocket.Chat vs Tawk.to: 3.8%
- Rocket.Chat vs Text: 3.1%
- Rocket.Chat vs Wix: 2.8%
- Rocket.Chat vs Brevo: 2.8%
Data current as of July 2026
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Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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