Win / Loss Data

smith.ai Customer Signals

See smith.ai's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.

Unlock the full dataset
Competitive wins

Where smith.ai wins customers from competitors

Accounts that switched from a competitor to smith.ai over the last 12 months. Each figure is smith.ai's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Pure Chat
100%
Text
75%
Tidio
50%
6 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where smith.ai lost customers in the last 12 months

smith.ai's biggest competitive threats. Each ribbon shows a vendor that picked up a churned smith.ai customer in the last 12 months; thickness = share of all churns.

Where smith.ai customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where smith.ai customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.smith.aismith.ai vs HubSpot: 30.2%HubSpotsmith.ai vs Intercom: 14%Intercomsmith.ai vs Zendesk: 14%Zendesksmith.ai vs Wix (Chat): 11.6%Wix (Chat)smith.ai vs Tidio: 9.3%Tidiosmith.ai vs Zoho: 7%Zohosmith.ai vs Tawk.to: 7%Tawk.tosmith.ai vs Text: 4.7%Textsmith.ai vs Salesloft: 2.3%Salesloft
  • smith.ai vs HubSpot: 30.2%
  • smith.ai vs Intercom: 14%
  • smith.ai vs Zendesk: 14%
  • smith.ai vs Wix (Chat): 11.6%
  • smith.ai vs Tidio: 9.3%
  • smith.ai vs Zoho: 7%
  • smith.ai vs Tawk.to: 7%
  • smith.ai vs Text: 4.7%
  • smith.ai vs Salesloft: 2.3%

Data current as of July 2026

Hi smith.ai team

See who's picking up smith.ai customers
right now.

Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

Unlock the full dataset

Live data · Updated daily · No credit card