Win / Loss Data

Social Intents Customer Signals

See Social Intents's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Social Intents wins customers from competitors

Accounts that switched from a competitor to Social Intents over the last 12 months. Each figure is Social Intents's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Text
61%
Zoho
55%
Zendesk
44%
Intuit
43%
Tidio
42%
HubSpot
38%
Wix
35%
Tawk.to
35%
Squarespace
12%
Shopify
4%
Churn destinations

Where Social Intents lost customers in the last 12 months

Social Intents's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Social Intents customer in the last 12 months; thickness = share of all churns.

Where Social Intents customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Social Intents customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Social IntentsSocial Intents vs Shopify: 26.9%ShopifySocial Intents vs Wix: 22.3%WixSocial Intents vs HubSpot: 6.7%HubSpotSocial Intents vs Squarespace: 4.6%SquarespaceSocial Intents vs Intuit: 4.5%IntuitSocial Intents vs WooCommerce: 4.3%WooCommerceSocial Intents vs Zendesk: 3.1%ZendeskSocial Intents vs WhatsApp: 3%WhatsAppSocial Intents vs Tidio: 3%TidioSocial Intents vs Tawk.to: 2.6%Tawk.to
  • Social Intents vs Shopify: 26.9%
  • Social Intents vs Wix: 22.3%
  • Social Intents vs HubSpot: 6.7%
  • Social Intents vs Squarespace: 4.6%
  • Social Intents vs Intuit: 4.5%
  • Social Intents vs WooCommerce: 4.3%
  • Social Intents vs Zendesk: 3.1%
  • Social Intents vs WhatsApp: 3%
  • Social Intents vs Tidio: 3%
  • Social Intents vs Tawk.to: 2.6%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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