Vendor alternatives

TOPdesk Alternatives

MarketSizer helps GTM teams identify winnable opportunities based on ICP match, active purchase intent, and historical win probability. Instead of guessing who to target, see where TOPdesk consistently wins, where buyers are actively evaluating alternatives, and where new opportunities exist right now.

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Competitive wins

Where TOPdesk wins customers from competitors

Accounts that switched from a competitor to TOPdesk over the last 12 months. Each figure is TOPdesk's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
HubSpot
100%
Rocket.Chat
75%
Zendesk
70%
Freshworks
67%
WhatsApp
64%
Tawk.to
50%
Webex
33%
Atlassian
14%
Churn destinations

Where TOPdesk lost customers in the last 12 months

TOPdesk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned TOPdesk customer in the last 12 months; thickness = share of all churns.

Where TOPdesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where TOPdesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.TOPdeskTOPdesk vs Atlassian: 20.7%AtlassianTOPdesk vs Zendesk: 20.7%ZendeskTOPdesk vs Webex: 13.8%WebexTOPdesk vs WhatsApp: 13.8%WhatsAppTOPdesk vs OpenAI: 10.3%OpenAITOPdesk vs Rocket.Chat: 6.9%Rocket.ChatTOPdesk vs Tawk.to: 6.9%Tawk.toTOPdesk vs Freshworks: 6.9%Freshworks
  • TOPdesk vs Atlassian: 20.7%
  • TOPdesk vs Zendesk: 20.7%
  • TOPdesk vs Webex: 13.8%
  • TOPdesk vs WhatsApp: 13.8%
  • TOPdesk vs OpenAI: 10.3%
  • TOPdesk vs Rocket.Chat: 6.9%
  • TOPdesk vs Tawk.to: 6.9%
  • TOPdesk vs Freshworks: 6.9%

Data current as of July 2026