Win / Loss Data
Yellow.ai Customer Signals
See Yellow.ai's live competitive picture - head-to-head win rates against haptik and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Yellow.ai wins customers from competitors
Accounts that switched from a competitor to Yellow.ai over the last 12 months. Each figure is Yellow.ai's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Yellow.ai lost customers in the last 12 months
Yellow.ai's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Yellow.ai customer in the last 12 months; thickness = share of all churns.
- Yellow.ai vs haptik: 50%
- Yellow.ai vs Zendesk: 11.8%
- Yellow.ai vs WhatsApp: 9.1%
- Yellow.ai vs Atlassian: 4.5%
- Yellow.ai vs Tawk.to: 3.6%
- Yellow.ai vs Chat360: 3.6%
- Yellow.ai vs HubSpot: 3.6%
- Yellow.ai vs Chatwoot: 3.6%
- Yellow.ai vs Rocket.Chat: 2.7%
- Yellow.ai vs Text: 1.8%
Data current as of July 2026
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Live head-to-head win rates against haptik and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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