Win / Loss Data
Zenvia Customer Signals
See Zenvia's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Zenvia wins customers from competitors
Accounts that switched from a competitor to Zenvia over the last 12 months. Each figure is Zenvia's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Zenvia lost customers in the last 12 months
Zenvia's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Zenvia customer in the last 12 months; thickness = share of all churns.
- Zenvia vs Zendesk: 40.5%
- Zenvia vs WhatsApp: 24.7%
- Zenvia vs HubSpot: 5.8%
- Zenvia vs Atlassian: 4.2%
- Zenvia vs Leadster: 3.7%
- Zenvia vs Freshworks: 3.7%
- Zenvia vs JivoSite: 2.6%
- Zenvia vs Joinchat: 2.6%
- Zenvia vs Octadesk: 2.6%
- Zenvia vs Rocket.Chat: 2.1%
Data current as of July 2026
Hi Zenvia team
See who's picking up Zenvia customers
right now.
Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
Live data · Updated daily · No credit card