Zoho Alternatives

This page ranks the most popular alternatives to Zoho, based on MarketSizer's real-time subscription tracking. See which competing tools Zoho customers are testing, comparing, and ultimately switching to in January 2026.

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MarketSizer GTM dashboard visual showing churn risk, competitor trial detection, and renewal insights across B2B SaaS accounts. Includes segmented intent data, lifecycle stages (New, Developing, Established, Loyal), and vendor comparisons (Zendesk, Intercom, Gorgias). Used by SaaS sales, marketing, and customer success teams to prioritise high-intent accounts and reduce churn. Ideal for GTM intelligence, customer retention analytics, and CRM enrichment workflows.

Who is trialling Zoho alternatives right now?

This list shows Zoho customers currently trialling other helpdesk or livechat tools. It is ranked by recency and trial activity volume, giving you a pulse on who is actively comparing solutions in January 2026

Domain

Trialing

Trial Days

amazing-meds.com

Brevo

keslegalisatie.nl

Brevo

aprovall.com

Brevo

springwel.com

Crisp

framefiesta.com

Tawk.to

astrorent.eu

Chatwoot

addamdonorbank.com.au

Chatbase

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Where Zoho lost customers in the past 12 months

Brevo

20.1%

Tawk.to

16.6%

Chaty Premio

10.7%

Smartsupp

6.5%

Crisp

5.9%

Text

5.9%

Oct8ne

5.9%

Chaty Premio

3.6%

Chatwoot

3.6%

Hubspot

3.6%

Tidio

3.2%

Text

3.2%

Shopify

3.2%

WP WhatsApp

2.8%

OpenAI

2.8%

Chatbase

2.4%

JivoChat

1.2%

WordPress

0.8%

Joinchat

0.8%

ElevenLabs

0.8%

8x8

0.8%

WhatsHelp

0.4%

Zendesk

0.4%

Wati

0.4%

Pure Chat

0.4%

LiveChatAI

0.4%

Salesforce

0.4%

Qualified

0.4%

Decagon

0.4%

Facebook

0.4%

Botpress

0.4%

Appcues

0.4%

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Where Zoho faced competitive trials - and won

When a prospect trialled Zoho and a direct competitor at the same time, what was the outcome? The percentages highlight the win rate of Zoho in those scenarios.

Pure Chat

75.8%

Pure Chat

75.0%

SnapEngage (Team Support)

70.0%

WordPress

68.8%

WordPress

68.8%

Olark

68.3%

Elevio

66.7%

Elevio

66.7%

Gorgias

66.7%

kakao

66.7%

Decagon

66.7%

Gorgias

66.7%

Richpanel

66.7%

Richpanel

66.7%

kakao

66.7%

Decagon

66.7%

Kayako

66.7%

Kayako

66.7%

Rocket.Chat

66.3%

Rocket.Chat

64.9%

Olark

64.9%

Olark

64.9%

Rocket.Chat

64.9%

Olark

63.9%

Salesloft

63.0%

Salesloft

63.0%

Salesloft

63.0%

Salesloft

62.5%

Tidio

61.2%

Tidio

60.9%

ZoomInfo

60.0%

ZoomInfo

60.0%

Tidio

59.9%

Tidio

59.9%

Smartsupp

59.2%

Freshworks

59.0%

Chaty Premio

58.8%

Chaty Premio

58.8%

LivePerson

58.3%

LivePerson

58.3%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.9%

Freshworks

57.3%

Freshworks

57.3%

Chatra

57.1%

Chatra

57.1%

Chatra

57.1%

Text

56.6%

Text

56.6%

Text

56.6%

Text

56.6%

Text

56.6%

Text

56.6%

Wix

56.1%

Wix

56.1%

Wix

56.1%

Wix

56.1%

Crisp

55.8%

Crisp

55.8%

Smartsupp

55.1%

Smartsupp

55.1%

Smartsupp

55.1%

Smartsupp

55.1%

WhatsHelp

54.5%

WhatsHelp

54.5%

WhatsHelp

54.5%

WhatsHelp

54.5%

Wati

54.2%

Wati

54.2%

Wati

54.2%

Wati

54.2%

Wati

54.2%

Wati

54.2%

Wati

54.2%

Wati

54.2%

Tawk.to

53.0%

Tawk.to

53.0%

Tawk.to

53.0%

Tawk.to

53.0%

Zendesk

52.1%

Zendesk

52.1%

Zendesk

52.1%

Zendesk

52.1%

Zendesk

52.1%

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Where Zoho Is Likely to Win New Customers

These domains are not customers of Zoho but are currently evaluating alternative solutions against which Zoho has historically outperformed in competitive buying scenarios. Based on MarketSizer's subscription intelligence data, we have highlighted the potential win rate for Zoho if they were part of the consideration set for these accounts in January 2026.

opiumparis.com

75.0%

miltonandking.ae

75.0%

arknor.com

63.0%

americanstatic.com

75.0%

ete.ru

57.1%

hillbillyanns.com

63.9%

itv.com

57.3%

smth-underwear.at

63.9%

marijuana-us.com

75.8%

cati.com

63.9%

web-sail.com

65.8%

saturniaresidence.it

62.5%

nuvei.com

61.2%

atmosfereguesthouse.it

62.5%

lanuovastagione.com

63.0%

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Zoho Alternatives

Who is trialling Zoho alternatives right now?

Where Zoho lost customers in the past 12 months

Where Zoho faced competitive trials - and won

Where Zoho Is Likely to Win New Customers

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