Vendor intelligence

Vendor competitive intelligence

Live competitive data on every major Live Chat, Customer Service, and ITSM vendor - head-to-head win rates, churn destinations, and which of their customers are currently trialling competitors.

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94 example vendors covered

Showing 94 of 94 vendors

ActiveCampaignMarketing Automation
55%Win rate88Rivals3989In-market
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Ada (Ada Support)AI Chat
73%Win rate22Rivals14In-market
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Adobe (Magento Enterprise)eCommerce Platform
29%Win rate105Rivals216In-market
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affirmBNPL
45%Win rate22Rivals216In-market
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AnyChatLive Chat
68%Win rate25Rivals19In-market
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AppstleeCommerce Platform
82%Win rate49Rivals685In-market
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Atlassian (Cloud)ITSM
83%Win rate83Rivals1959In-market
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AvadaeCommerce Platform
71%Win rate69Rivals2384In-market
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BigCommerceeCommerce Platform
36%Win rate78Rivals235In-market
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BinotelContact Center
73%Win rate19Rivals29In-market
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BotpressAI Chat
41%Win rate37Rivals54In-market
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Brevo (Live Chat)Marketing Automation
94%Win rate100Rivals4881In-market
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Channel TalkLive Chat
42%Win rate35Rivals19In-market
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ChatbaseAI Chat
71%Win rate51Rivals169In-market
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ChatraLive Chat
36%Win rate86Rivals101In-market
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ChatwootLive Chat
37%Win rate113Rivals119In-market
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ChatyeCommerce Platform
47%Win rate53Rivals211In-market
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Chaty PremioLive Chat
59%Win rate75Rivals951In-market
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Clearpay (Afterpay)BNPL
27%Win rate31Rivals691In-market
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Comm100Customer Service
36%Win rate63Rivals72In-market
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ConnectWiseContact Center
89%Win rate16Rivals72In-market
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CrispCustomer Service
56%Win rate97Rivals489In-market
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customer.ioMarketing Automation
55%Win rate45Rivals79In-market
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DecagonAI Chat
68%Win rate18Rivals26In-market
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DiscordContact Center
44%Win rate35Rivals74In-market
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DixaCustomer Service
66%Win rate18Rivals15In-market
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eDesk (xsellco)Customer Service
52%Win rate23Rivals22In-market
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ElevenLabsAI Chat
76%Win rate32Rivals58In-market
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ElevioCustomer Service
26%Win rate31Rivals17In-market
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Five9Contact Center
82%Win rate13Rivals14In-market
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Freshworks (Fresh Desk Support)ITSM
46%Win rate105Rivals350In-market
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Front (FrontApp)Customer Service
57%Win rate44Rivals16In-market
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Genesys (Bold Chat)Live Chat
32%Win rate60Rivals31In-market
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GetButtonLive Chat
29%Win rate69Rivals50In-market
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GlanceLive Chat
51%Win rate15Rivals11In-market
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Glia (SaleMove)Customer Service
59%Win rate21Rivals12In-market
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GoDaddy (Redhelper)Live Chat
61%Win rate67Rivals90In-market
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GoftinoLive Chat
32%Win rate63Rivals19In-market
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GorgiasCustomer Service
65%Win rate83Rivals476In-market
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GrooveHQ (Mail)Customer Service
40%Win rate35Rivals14In-market
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HappyFoxCustomer Service
57%Win rate18Rivals22In-market
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HubSpot (WordPress Plugin)Live Chat
50%Win rate130Rivals2868In-market
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HummBNPL
30%Win rate11Rivals36In-market
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iAdvizeAI Chat
34%Win rate23Rivals12In-market
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IntercomCustomer Service
47%Win rate128Rivals706In-market
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Intuit (mailchimp)Marketing Automation
31%Win rate107Rivals4372In-market
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JivoSiteLive Chat
47%Win rate98Rivals395In-market
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JoinchatLive Chat
56%Win rate56Rivals222In-market
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Klarna (OnSiteMessaging)BNPL
42%Win rate33Rivals4138In-market
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klaviyoMarketing Automation
61%Win rate92Rivals12800In-market
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LandbotAI Chat
73%Win rate35Rivals14In-market
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LeadooAI Chat
73%Win rate9Rivals14In-market
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LeadsterAI Chat
58%Win rate28Rivals22In-market
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LiveAgentCustomer Service
49%Win rate71Rivals15In-market
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LivePersonLive Chat
30%Win rate78Rivals25In-market
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Microsoft (Dynamics 365 Marketing)Marketing Automation
53%Win rate27Rivals94In-market
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MyLiveChatLive Chat
30%Win rate67Rivals38In-market
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nopCommerceeCommerce Platform
34%Win rate60Rivals27In-market
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Oct8neLive Chat
37%Win rate41Rivals29In-market
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OlarkLive Chat
32%Win rate93Rivals111In-market
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OpenAIAI Chat
94%Win rate80Rivals1502In-market
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OpenCarteCommerce Platform
45%Win rate82Rivals489In-market
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Oracle (Commerce)ITSM
33%Win rate44Rivals47In-market
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osCommerceeCommerce Platform
11%Win rate65Rivals29In-market
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PayPalBNPL
38%Win rate22Rivals56In-market
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PrestaShopeCommerce Platform
39%Win rate83Rivals759In-market
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Provide SupportLive Chat
30%Win rate61Rivals16In-market
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Pure ChatLive Chat
31%Win rate86Rivals158In-market
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QualifiedAI Chat
83%Win rate26Rivals32In-market
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RichpanelCustomer Service
57%Win rate27Rivals78In-market
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SalesForce (Pardot for WordPress)Marketing Automation
48%Win rate107Rivals439In-market
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Salesloft (Drift)AI Chat
45%Win rate74Rivals204In-market
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scalapayBNPL
50%Win rate14Rivals331In-market
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ServiceNowITSM
50%Win rate15Rivals31In-market
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SezzleBNPL
33%Win rate19Rivals103In-market
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Shopify (Seal Subscriptions)Live Chat
62%Win rate138Rivals13667In-market
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ShopwareeCommerce Platform
38%Win rate58Rivals95In-market
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SmartsuppLive Chat
64%Win rate83Rivals436In-market
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Social IntentsLive Chat
30%Win rate63Rivals38In-market
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Tawk.toLive Chat
57%Win rate136Rivals1976In-market
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Text (OpenWidget)AI Chat
64%Win rate127Rivals959In-market
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TidioCustomer Service
34%Win rate124Rivals1422In-market
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twilioContact Center
70%Win rate48Rivals331In-market
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UserlikeLive Chat
29%Win rate41Rivals20In-market
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Wati (Clare AI)AI Chat
58%Win rate43Rivals34In-market
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WebexContact Center
78%Win rate49Rivals612In-market
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Webflow (Ecommerce)eCommerce Platform
77%Win rate63Rivals374In-market
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WhatsHelpLive Chat
42%Win rate69Rivals37In-market
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WizyboteCommerce Platform
63%Win rate11Rivals16In-market
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WordPress ChatLive Chat
40%Win rate67Rivals225In-market
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Zen CarteCommerce Platform
23%Win rate55Rivals27In-market
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Zendesk (Forethought)AI Chat
32%Win rate138Rivals2071In-market
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ZipChateCommerce Platform
74%Win rate28Rivals62In-market
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Zoho (ManageEngine ServiceDesk Plus)ITSM
59%Win rate104Rivals379In-market
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