Win / Loss Data

Atera Customer Signals

See Atera's live competitive picture - head-to-head win rates against Freshworks and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Atera wins customers from competitors

Accounts that switched from a competitor to Atera over the last 12 months. Each figure is Atera's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
osTicket
100%
Zendesk
75%
Wix
60%
Freshworks
47%
Intercom
38%
Tidio
25%
Atlassian
20%
Churn destinations

Where Atera lost customers in the last 12 months

Atera's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Atera customer in the last 12 months; thickness = share of all churns.

Where Atera customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Atera customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.AteraAtera vs Freshworks: 31.3%FreshworksAtera vs Intercom: 15.6%IntercomAtera vs Atlassian: 12.5%AtlassianAtera vs Zoho: 9.4%ZohoAtera vs Tidio: 9.4%TidioAtera vs Zendesk: 9.4%ZendeskAtera vs ConnectWise: 6.3%ConnectWiseAtera vs Wix: 6.3%Wix
  • Atera vs Freshworks: 31.3%
  • Atera vs Intercom: 15.6%
  • Atera vs Atlassian: 12.5%
  • Atera vs Zoho: 9.4%
  • Atera vs Tidio: 9.4%
  • Atera vs Zendesk: 9.4%
  • Atera vs ConnectWise: 6.3%
  • Atera vs Wix: 6.3%

Data current as of July 2026

Hi Atera team

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Live head-to-head win rates against Freshworks and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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