Win / Loss Data

Halo Customer Signals

See Halo's live competitive picture - head-to-head win rates against OpenAI and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Halo wins customers from competitors

Accounts that switched from a competitor to Halo over the last 12 months. Each figure is Halo's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Intercom
100%
Tawk.to
90%
Crisp
50%
OpenAI
17%
Churn destinations

Where Halo lost customers in the last 12 months

Halo's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Halo customer in the last 12 months; thickness = share of all churns.

Where Halo customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Halo customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.HaloHalo vs OpenAI: 62.5%OpenAIHalo vs Crisp: 12.5%CrispHalo vs Zendesk: 12.5%ZendeskHalo vs Chatwoot: 6.3%ChatwootHalo vs Tawk.to: 6.3%Tawk.to
  • Halo vs OpenAI: 62.5%
  • Halo vs Crisp: 12.5%
  • Halo vs Zendesk: 12.5%
  • Halo vs Chatwoot: 6.3%
  • Halo vs Tawk.to: 6.3%

Data current as of July 2026

Hi Halo team

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Live head-to-head win rates against OpenAI and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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