Win / Loss Data
Joinchat Customer Signals
See Joinchat's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Joinchat wins customers from competitors
Accounts that switched from a competitor to Joinchat over the last 12 months. Each figure is Joinchat's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Joinchat lost customers in the last 12 months
Joinchat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Joinchat customer in the last 12 months; thickness = share of all churns.
- Joinchat vs WhatsApp: 36.3%
- Joinchat vs WooCommerce: 17.5%
- Joinchat vs HubSpot: 7.8%
- Joinchat vs Shopify: 5.5%
- Joinchat vs Chaty Premio: 4.2%
- Joinchat vs Intuit: 4.2%
- Joinchat vs Brevo: 3.2%
- Joinchat vs WP WhatsApp: 2.5%
- Joinchat vs Wix: 2.5%
- Joinchat vs Tawk.to: 2.5%
Data current as of July 2026
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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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