Win / Loss Data

Zoho (ManageEngine ServiceDesk Plus) Customer Signals

1 Zoho (ManageEngine ServiceDesk Plus) customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Zoho (ManageEngine ServiceDesk Plus)'s competitive position is shifting.

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41%Win rate
11Rivals tracked
1In-market
Competitive wins

Where Zoho (ManageEngine ServiceDesk Plus) wins customers from competitors

Accounts that switched from a competitor to Zoho (ManageEngine ServiceDesk Plus) over the last 12 months. Each figure is Zoho (ManageEngine ServiceDesk Plus)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Rocket.Chat
75%
osTicket
71%
Tawk.to
67%
More competitors in the full datasetUnlock the full dataset
Churn destinations

Where Zoho (ManageEngine ServiceDesk Plus) lost customers in the last 12 months

Zoho (ManageEngine ServiceDesk Plus)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Zoho (ManageEngine ServiceDesk Plus) customer in the last 12 months; thickness = share of all churns.

Where Zoho (ManageEngine ServiceDesk Plus) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Zoho (ManageEngine ServiceDesk Plus) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Zoho (ManageEngine ServiceDesk Plus)Zoho (ManageEngine ServiceDesk Plus) vs Atlassian: 20.2%AtlassianZoho (ManageEngine ServiceDesk Plus) vs OpenAI: 16.2%OpenAIZoho (ManageEngine ServiceDesk Plus) vs Zendesk: 13.1%ZendeskZoho (ManageEngine ServiceDesk Plus) vs Freshworks: 13.1%FreshworksZoho (ManageEngine ServiceDesk Plus) vs Webex: 8.1%WebexZoho (ManageEngine ServiceDesk Plus) vs WhatsApp: 6.1%WhatsAppZoho (ManageEngine ServiceDesk Plus) vs Tawk.to: 4%Tawk.toZoho (ManageEngine ServiceDesk Plus) vs Intercom: 3%IntercomZoho (ManageEngine ServiceDesk Plus) vs HubSpot: 3%HubSpotZoho (ManageEngine ServiceDesk Plus) vs Rocket.Chat: 3%Rocket.Chat
  • Zoho (ManageEngine ServiceDesk Plus) vs Atlassian: 20.2%
  • Zoho (ManageEngine ServiceDesk Plus) vs OpenAI: 16.2%
  • Zoho (ManageEngine ServiceDesk Plus) vs Zendesk: 13.1%
  • Zoho (ManageEngine ServiceDesk Plus) vs Freshworks: 13.1%
  • Zoho (ManageEngine ServiceDesk Plus) vs Webex: 8.1%
  • Zoho (ManageEngine ServiceDesk Plus) vs WhatsApp: 6.1%
  • Zoho (ManageEngine ServiceDesk Plus) vs Tawk.to: 4%
  • Zoho (ManageEngine ServiceDesk Plus) vs Intercom: 3%
  • Zoho (ManageEngine ServiceDesk Plus) vs HubSpot: 3%
  • Zoho (ManageEngine ServiceDesk Plus) vs Rocket.Chat: 3%

Data current as of August 2026

Hi Zoho (ManageEngine ServiceDesk Plus) team

1 of your customer is trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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