Win / Loss Data

SalesForce (Service Cloud Desk) Customer Signals

32 SalesForce (Service Cloud Desk) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how SalesForce (Service Cloud Desk)'s competitive position is shifting.

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36%Win rate
51Rivals tracked
32In-market
Competitive wins

Where SalesForce (Service Cloud Desk) wins customers from competitors

Accounts that switched from a competitor to SalesForce (Service Cloud Desk) over the last 12 months. Each figure is SalesForce (Service Cloud Desk)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Text
63%
Olark
62%
Adobe
54%
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Churn destinations

Where SalesForce (Service Cloud Desk) lost customers in the last 12 months

SalesForce (Service Cloud Desk)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned SalesForce (Service Cloud Desk) customer in the last 12 months; thickness = share of all churns.

Where SalesForce (Service Cloud Desk) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where SalesForce (Service Cloud Desk) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.SalesForce (Service Cloud Desk)SalesForce (Service Cloud Desk) vs Zendesk: 34%ZendeskSalesForce (Service Cloud Desk) vs HubSpot: 8.7%HubSpotSalesForce (Service Cloud Desk) vs Freshworks: 8.3%FreshworksSalesForce (Service Cloud Desk) vs OpenAI: 6.1%OpenAISalesForce (Service Cloud Desk) vs Intercom: 4.5%IntercomSalesForce (Service Cloud Desk) vs Atlassian: 4%AtlassianSalesForce (Service Cloud Desk) vs Brevo: 3.2%BrevoSalesForce (Service Cloud Desk) vs Shopify: 3.2%ShopifySalesForce (Service Cloud Desk) vs Intuit: 3.1%IntuitSalesForce (Service Cloud Desk) vs Adobe: 2.2%Adobe
  • SalesForce (Service Cloud Desk) vs Zendesk: 34%
  • SalesForce (Service Cloud Desk) vs HubSpot: 8.7%
  • SalesForce (Service Cloud Desk) vs Freshworks: 8.3%
  • SalesForce (Service Cloud Desk) vs OpenAI: 6.1%
  • SalesForce (Service Cloud Desk) vs Intercom: 4.5%
  • SalesForce (Service Cloud Desk) vs Atlassian: 4%
  • SalesForce (Service Cloud Desk) vs Brevo: 3.2%
  • SalesForce (Service Cloud Desk) vs Shopify: 3.2%
  • SalesForce (Service Cloud Desk) vs Intuit: 3.1%
  • SalesForce (Service Cloud Desk) vs Adobe: 2.2%

Data current as of August 2026

Hi SalesForce (Service Cloud Desk) team

32 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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