Win / Loss Data

aircall Customer Signals

See aircall's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

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Churn destinations

Where aircall lost customers in the last 12 months

aircall's biggest competitive threats. Each ribbon shows a vendor that picked up a churned aircall customer in the last 12 months; thickness = share of all churns.

Where aircall customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where aircall customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.aircallaircall vs Zendesk: 22.2%Zendeskaircall vs Intercom: 11.1%Intercomaircall vs SnapEngage: 11.1%SnapEngageaircall vs Tawk.to: 11.1%Tawk.toaircall vs Text: 11.1%Textaircall vs Tidio: 11.1%Tidioaircall vs HubSpot: 11.1%HubSpotaircall vs Zoho: 11.1%Zoho
  • aircall vs Zendesk: 22.2%
  • aircall vs Intercom: 11.1%
  • aircall vs SnapEngage: 11.1%
  • aircall vs Tawk.to: 11.1%
  • aircall vs Text: 11.1%
  • aircall vs Tidio: 11.1%
  • aircall vs HubSpot: 11.1%
  • aircall vs Zoho: 11.1%

Data current as of August 2026

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