Intercom Customer Signals
761 Intercom customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Intercom's competitive position is shifting.
Where Intercom wins customers from competitors
Accounts that switched from a competitor to Intercom over the last 12 months. Each figure is Intercom's win rate in switches against that competitor, ranked from highest to lowest.
Where Intercom lost customers in the last 12 months
Intercom's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Intercom customer in the last 12 months; thickness = share of all churns.
- Intercom vs Zendesk: 26.5%
- Intercom vs HubSpot: 12.1%
- Intercom vs Crisp: 6%
- Intercom vs Tawk.to: 5.3%
- Intercom vs Text: 4.2%
- Intercom vs WhatsApp: 4.1%
- Intercom vs Zoho: 3.8%
- Intercom vs OpenAI: 3.8%
- Intercom vs Freshworks: 3.4%
- Intercom vs Salesloft: 3.2%
Data current as of August 2026
761 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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