Win / Loss Data

dialpad Customer Signals

See dialpad's live competitive picture - head-to-head win rates against Freshworks and other competitors, where retention risk is concentrated, and how the category is shifting.

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85%Win rate
3Rivals tracked
0In-market
Churn destinations

Where dialpad lost customers in the last 12 months

dialpad's biggest competitive threats. Each ribbon shows a vendor that picked up a churned dialpad customer in the last 12 months; thickness = share of all churns.

Where dialpad customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where dialpad customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.dialpaddialpad vs Freshworks: 25%Freshworksdialpad vs Botpress: 12.5%Botpressdialpad vs Chaty Premio: 12.5%Chaty Premiodialpad vs Atlassian: 12.5%Atlassiandialpad vs GoDaddy: 12.5%GoDaddydialpad vs Salesloft: 12.5%Salesloftdialpad vs Zendesk: 12.5%Zendesk
  • dialpad vs Freshworks: 25%
  • dialpad vs Botpress: 12.5%
  • dialpad vs Chaty Premio: 12.5%
  • dialpad vs Atlassian: 12.5%
  • dialpad vs GoDaddy: 12.5%
  • dialpad vs Salesloft: 12.5%
  • dialpad vs Zendesk: 12.5%

Data current as of August 2026

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