Win / Loss Data
Zendesk Customer Signals
1798 Zendesk customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Zendesk's competitive position is shifting.
52%Win rate
95Rivals tracked
1798In-market
Competitive wins
Where Zendesk wins customers from competitors
Accounts that switched from a competitor to Zendesk over the last 12 months. Each figure is Zendesk's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Zendesk lost customers in the last 12 months
Zendesk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Zendesk customer in the last 12 months; thickness = share of all churns.
- Zendesk vs WhatsApp: 12.2%
- Zendesk vs Freshworks: 10.8%
- Zendesk vs Intercom: 9.2%
- Zendesk vs HubSpot: 6.5%
- Zendesk vs Tawk.to: 6.3%
- Zendesk vs Decagon: 5.7%
- Zendesk vs OpenAI: 3.5%
- Zendesk vs Gorgias: 3.4%
- Zendesk vs Tidio: 3.1%
- Zendesk vs Text: 3.1%
Data current as of August 2026
Hi Zendesk team
1798 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card