Win / Loss Data

Drop In Chat Customer Signals

See Drop In Chat's live competitive picture - head-to-head win rates against Rocket.Chat and other competitors, where retention risk is concentrated, and how the category is shifting.

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Churn destinations

Where Drop In Chat lost customers in the last 12 months

Drop In Chat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Drop In Chat customer in the last 12 months; thickness = share of all churns.

Where Drop In Chat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Drop In Chat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Drop In ChatDrop In Chat vs Rocket.Chat: 28.6%Rocket.ChatDrop In Chat vs WooCommerce: 28.6%WooCommerceDrop In Chat vs ActiveCampaign: 14.3%ActiveCampaignDrop In Chat vs Intuit: 14.3%IntuitDrop In Chat vs WhatsApp: 14.3%WhatsApp
  • Drop In Chat vs Rocket.Chat: 28.6%
  • Drop In Chat vs WooCommerce: 28.6%
  • Drop In Chat vs ActiveCampaign: 14.3%
  • Drop In Chat vs Intuit: 14.3%
  • Drop In Chat vs WhatsApp: 14.3%

Data current as of August 2026

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